Booking Terms & Conditions

In these terms, “we”, “us” and “our” mean:

• [TO CONFIRM: legal entity name of the data controller / contracting party (live site: member of the Mykonos Concierge Group)], trading as Athens Luxury Cars
• Registered office: [TO CONFIRM: registered office address]
• G.E.MI. number: [TO CONFIRM: G.E.MI. number]
• VAT number: [TO CONFIRM: VAT number and tax office]
• Rental office: [TO CONFIRM: rental office address (live site: 30 B Artemidos Street, Kantza 153-51, near Athens International Airport)]
• Mobile: +30 6936 521171
• Email: info@athensluxurycars.com

“You” means the person who makes the booking and, where relevant, every driver declared in the rental agreement.

Together with your booking confirmation (voucher) and the rental agreement you sign when you collect the vehicle, these terms form your contract with us. The booking conditions shown for your selected vehicle during booking also form part of your booking.

Reservations are accepted subject to availability. We recommend booking early, especially for the peak season in August.

Your reservation is confirmed [TO CONFIRM: when a booking is confirmed (live site: after we accept the order and the down payment is charged)]. You then receive a confirmation email (voucher) with your booking and delivery details, including the telephone number to call on arrival.

If we cannot confirm your reservation, we send you a cancellation email with suggestions for changing your order, and no payment is captured.

Please make sure your email address and mobile number are correct, as all booking details are sent to them. No refund is made because a voucher was not received or read.

The price of your rental, the booking conditions for your selected vehicle and any extras or fees you choose are shown before you confirm your booking. All rentals are calculated on a 24-hour basis.

When you book online, a down payment is required [TO CONFIRM: down-payment amount or percentage]. [TO CONFIRM: how the down payment is taken (live site: reserved on your account and charged only once the booking is confirmed)].

The remaining balance is paid when you collect the vehicle [TO CONFIRM: balance payment methods (live site: credit card in the name of the driver, or cash)].

Security deposit

[TO CONFIRM: security deposit or card pre-authorisation (live site: a major credit card is required for guarantee reasons)].

Some charges may be paid locally, for example out-of-hours fees.

[TO CONFIRM: modification procedure (live site: cancel the original booking and make a new one)].

If the change is made [TO CONFIRM: modification deadline (live site: at least 7 days before delivery)], the down payment is refunded. [TO CONFIRM: admin fees for changes (live site: none)].

Once the rental has started, changes (for example to the return time) are handled by our local team.

To cancel a booking, [TO CONFIRM: cancellation channel (live site: through the cancel link in the confirmation email; cancellations by phone are normally not accepted)].

• If you cancel [TO CONFIRM: free cancellation window (live site: at least 168 hours / 7 full days before the rental starts)], your down payment is refunded in full with no additional costs.
• If you cancel [TO CONFIRM: late cancellation window (live site: 168 hours or less before the rental starts)], [TO CONFIRM: late cancellation charge (live site: the down payment is not refunded)].

There is no refund for no-shows, for rentals that cannot go ahead because required documents are missing or invalid, for early returns, or for cancellations after the rental has started. Unused rental days are normally not refunded, although we may decide otherwise in individual cases.

Because car rental is a service provided for a specific date or period, the statutory 14-day right of withdrawal for contracts concluded at a distance does not apply to rental bookings. This does not affect the cancellation rights set out above.

Age

• Minimum driver age: [TO CONFIRM: minimum age by vehicle category (live site: 21 to 25 years)].
• Maximum driver age: [TO CONFIRM: maximum age (live site: normally 70 years)].
• [TO CONFIRM: young or senior driver fees, if any].
• The age limits for your selected vehicle are shown during the booking process.

Driving licence

Every driver must hold a full driving licence held for [TO CONFIRM: minimum licence period (live site: at least one year)] and present the original at pick-up, together with a valid passport or ID card. Photocopies or faxed copies are not accepted. [TO CONFIRM: International Driving Permit requirements].

We may refuse to provide a vehicle to anyone who, in our reasonable opinion, is not fit to drive or does not meet the conditions of these terms. A rental that cannot go ahead because the driver does not meet these requirements is not refunded.

When you collect the vehicle, please present:

• Your full, valid driving licence (original, not a copy).
• A valid passport or ID card.
• Your booking confirmation (voucher). We are not liable for a rental refused because the voucher cannot be presented.
• [TO CONFIRM: card requirements at pick-up (live site: a valid credit card; debit cards only rarely accepted)].

Please keep your rental documents and all related receipts for at least 28 days after returning the vehicle.

Reservations are confirmed by vehicle category, not by make, model or fuel type. The cars shown on our website indicate the size and performance of each category. If your booked category is not available, we may provide a vehicle from a higher category.

Please check the passenger and luggage capacity of your chosen vehicle when booking. We cannot accept responsibility if the vehicle booked is not large enough for all passengers and luggage on arrival. Every rental car is insured for a maximum number of passengers; exceeding it invalidates the insurance.

If you are not satisfied with the vehicle provided, please contact us as soon as possible, so that we can resolve it locally. Failure to do so may result in claims being rejected.

We deliver and collect vehicles at [TO CONFIRM: delivery locations (live site: Athens International Airport, Piraeus harbour, Rafina port, hotels and residences)]. [TO CONFIRM: delivery and collection charges].

So that the vehicle is ready on arrival, please provide:

• Airport: your flight number and arrival time.
• Port: the name of your ferry and its arrival time.
• Hotel or residence: its name and, if available, its address and telephone number.

If these details were not given when booking, please send them at least [TO CONFIRM: deadline for arrival details (live site: 3 days before the rental starts)]. We cannot accept responsibility for a rental that does not take place because the details arrived late.

At an airport, our representative waits for you with a sign showing your name or our company name. The delivery details and contact number are written on your voucher; if you have any problem finding us, call that number.

Delays and office hours

Our office hours are [TO CONFIRM: office hours (contact page: Monday to Sunday, 9:00 to 19:00)]. If your flight or ferry is delayed, we can move your delivery time by up to [TO CONFIRM: delay allowance (live site: 1 hour)]; your rental period then starts later, at no extra charge, unless an out-of-hours fee applies. Please tell us about any delay as soon as possible on +30 6936 521171.

Delivery or collection outside office hours may be possible for an additional out-of-hours fee, which is paid locally [TO CONFIRM: out-of-hours fee amount].

Return

The exact return details are written on your voucher and confirmed when you collect the vehicle. A change to the return location or details is subject to our approval and may involve an extra charge.

Rental days are calculated in 24-hour periods, starting from the time shown on your voucher.

A return up to [TO CONFIRM: grace period (live site: 1 hour)] late is not charged as an extra day. A longer delay counts as an additional rental day.

If you would like to extend your rental or change the return time, please contact us in advance. Extensions depend on availability.

Fuel is not included in the rental rate. [TO CONFIRM: fuel policy (for example same-to-same) and refuelling charges].

Refuelling with the wrong fuel is charged to the renter and is not covered by any insurance (see “Insurance exclusions and charges”).

Additional drivers

[TO CONFIRM: additional driver fee (live site: an additional driver is free of charge)]. Every driver must be declared in the rental agreement and meet the driver requirements above. Accidents caused by a driver who is not declared in the rental agreement are not covered by the insurance.

Child seats

[TO CONFIRM: child seat charges (live site: the first child seat is free of charge)]. Child seats can be requested when you book. Because of insurance rules, the seat must be fitted in the vehicle by the customer.

Our rental rates include:

• Third-party insurance, covering property damage and bodily injury to third parties
• Collision Damage Waiver (CDW), subject to an excess (deductible)
• Fire insurance
• Theft insurance

With CDW, the vehicle is insured against collision damage, including damage caused by the renter, but the renter pays an excess. The excess depends on the vehicle category:

[TO CONFIRM: whether the category codes above match the current fleet in /fleet].

Optional cover

Full Damage Waiver (FDW): optional extra cover that reduces the CDW excess, available only for specific vehicle categories. It is not included in the rental rate [TO CONFIRM: FDW price and the categories it applies to].

Unless the booking conditions expressly state otherwise, the exclusions in the next section continue to apply.

No insurance coverage applies to:

• Damage to tyres, the windscreen, windows or the underside of the vehicle.
• Damage to, or theft of, personal belongings kept in the vehicle.
• Any incident inside the vehicle while it is being transported by ship or by other means.
• Any incident while the driver is under the influence of alcohol or drugs.
• Accidents caused by a driver who is not declared in the rental agreement.
• Any incident when the maximum number of passengers for the vehicle is exceeded.

Even with full insurance, the following are charged to the renter and are not compensated:

• Antennas, mirrors, lights, windows, windscreen wipers and lost registration plates.
• Trays, hubcaps, fuel caps, wheels, tyre punctures or burst tyres, refuelling with the wrong fuel, and a flat battery caused by leaving electrical devices on.
• Car jacks, damage to locks, loss of or damage to keys or spare keys, and warning triangles.
• Damage or extreme dirtiness inside or outside the vehicle, underside damage, damage to seats or child seats, and theft of accessories or personal belongings.
• Telephone, hotel or taxi costs after an accident.

We do not compensate damage caused by negligence. Damage that is not reported, including damage the driver did not notice, may be treated as negligence and charged to the renter.

If anyone is injured or in danger, call the European emergency number 112 first.

Accidents

• Contact the nearest police station immediately so that an accident report is made. Under Greek law, failing to report an accident to the police may invalidate the insurance. The report must state whether alcohol or drugs were involved.
• Do not move the vehicle from the accident scene.
• Report the accident to us immediately on +30 6936 521171.

Breakdowns and damage

[TO CONFIRM: roadside assistance number and availability, and replacement vehicle policy]. Damage found while the vehicle was parked must be reported to us before the vehicle is moved. All accidents and damage must be reported to us immediately.

Theft

Report the theft to the police and to us immediately, give us the police report and return the vehicle documents and keys.

[TO CONFIRM: ferry policy (live site: normally allowed within the same country, but must be requested from us)]. Please always tell us before taking the vehicle on a ferry.

Incidents that happen while the vehicle is being transported by ship are not covered by any insurance.

Taking the vehicle to another country is not permitted [TO CONFIRM: cross-border rule (live site: not allowed)].

• Smoking: [TO CONFIRM: smoking rule].
• Pets: [TO CONFIRM: pets rule].
• Traffic and parking fines: [TO CONFIRM: who pays fines incurred during the rental].
• Cleaning and lost keys: [TO CONFIRM: cleaning fee and key replacement charges].

We are not responsible when a rental does not take place for reasons attributable to the renter, for example failure to present a valid driving licence, passport, ID card or credit card, or not meeting the age requirements.

We are not liable for indirect or consequential losses, such as loss of profit or loss of opportunity, that could not reasonably have been foreseen by you and us.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, or your statutory rights as a consumer.

We are not liable for any failure or delay in performing our obligations under this booking agreement caused by events beyond our reasonable control, such as natural disasters.

The rental agreement is signed when you collect the vehicle. It is written in [TO CONFIRM: language of the rental agreement (live site: Greek and English)]. Please read it before signing and ask our team if anything is unclear.

These terms and the rental agreement are governed by Greek law and are legally binding on the renter. [TO CONFIRM: competent courts for disputes].

If you are a consumer, this does not deprive you of the protection of the mandatory consumer protection rules that apply to you, including any right to bring proceedings in the courts of your place of residence where the law provides for this.

If you have a complaint, please contact us first, so that we can try to resolve it.

For questions about these terms or your booking, call +30 6936 521171, email info@athensluxurycars.com or use our contact page. For information about how we use personal data, please read our Privacy & Cookies Policy.